Privacy Policy

1. Introduction & Commitment to Privacy

At CharityM Travels, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy details our practices concerning data collection, processing, storage, and sharing when you browse our website, make travel enquiries, or book holiday packages, corporate travel, flights, and accommodations with us. We adhere to the Protection of Personal Information Act (POPIA) of South Africa and relevant global data protection principles.

2. Information We Collect

To deliver personalized travel arrangements and secure travel bookings on your behalf, we may collect the following categories of personal information:

• Contact Information: Full names, email address, telephone and mobile numbers, and residential or physical address.
• Travel & Identification Details: Passport number, date of birth, nationality, frequent flyer details, and visa documents required by airline and immigration authorities.
• Trip Specifications: Destination preferences, travel dates, passenger headcounts, dietary requirements, and specific room requests.
• Payment & Billing Data: Billing contact details, bank deposit confirmation, and payment receipts. Note that sensitive card data is processed through secure, PCI-DSS compliant payment gateways.

3. How We Use Your Information

Your personal information is collected and processed exclusively for legitimate business and travel administration purposes, including:

• Facilitating flight tickets, hotel reservations, transfers, cruises, and custom itinerary bookings.
• Communicating updates, flight notifications, payment reminders, and travel advisories.
• Responding to quote requests, custom itinerary submissions, and customer service inquiries.
• Fulfilling legal, immigration, accounting, and tax compliance requirements.

4. Third-Party Disclosures & Service Providers

To fulfill your travel bookings, we share necessary personal information with reputable travel partners and service operators, including:

• Airlines, hotel operators, resort partners, and cruise companies.
• Ground transportation providers, tour guides, and activity operators.
• Accredited visa handling specialists and travel insurance underwriters, upon your request.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage & Security Measures

CharityM Travels implements stringent administrative, physical, and technical safeguards designed to protect personal data against accidental loss, unauthorized access, alteration, or disclosure. All digital records are stored securely, and access is restricted strictly to authorized travel personnel handling your arrangements.

6. Your Rights Under POPIA

As a data subject, you hold rights regarding your personal information, including:

• The right to request access to the personal records we hold about you.
• The right to request rectification or updating of inaccurate or outdated information.
• The right to request the deletion or destruction of your records, subject to statutory retention obligations.
• The right to lodge an inquiry or complaint with the Information Regulator of South Africa.

7. Contact the Information Officer

If you have questions, data access requests, or concerns regarding this Privacy Policy, please reach out to our team:
CharityM Travels
The Ferns Office Park, Block 10, 364 Pretoria Avenue, Ferndale, Randburg, 2194
Contact: Confidence Mokhemisa
Email: info@charitymtravels.co.za